Return & Refund Policy – CleanIndia

Last Updated: 3 November 2026

At CleanIndia, we want you to shop with confidence. If you experience an issue with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 calendar days of receiving their order.

Return eligibility depends on the product, the reason for return, and the applicable supplier return conditions.

A return may be accepted if:

• The product arrives damaged or defective.

• You receive an incorrect product.

• The product is eligible for return under the applicable return conditions.

Products should be returned with their original accessories and packaging, where available. We may request photographs or other information to verify the issue.

A return request does not automatically guarantee approval.

2. How to Request a Return

To request a return:

1. Visit our Contact Us page.

2. Provide your order number and registered contact details.

3. Explain the reason for your return.

4. Include clear product photographs if requested.

Our support team will review your request and explain the next steps.

3. Return Pickup

Where supported by our delivery or supplier partners, we will help arrange a return pickup from your delivery address.

Return pickup is subject to service availability, product eligibility, and partner confirmation.

If pickup is unavailable, our support team will discuss available return arrangements with you before proceeding.

Please do not send products to an address without receiving return instructions.

4. Refund Amount

For an approved full return, CleanIndia will refund the full amount paid for the returned product.

For example, if you purchased one eligible product for ₹299 and the full return is approved, your refund amount will be ₹299.

For partial returns, the refund will be calculated based on the amount paid for the approved returned items.

5. Refund Processing

Refunds are processed after the return has been received and verified, or after the issue has been resolved through an approved alternative process.

For Cash on Delivery orders, we may request appropriate bank details to process the refund securely.

Refund processing times depend on verification, payment processing, and banking timelines. We will communicate the applicable refund status and expected timeline once your refund is approved.

6. Non-Eligible Returns

Return requests may be declined where:

• The request is submitted outside the applicable return window, except where required by law.

• The product has been damaged through misuse.

• Required items or accessories are missing and this affects eligibility.

• The request does not meet the applicable product return conditions.

This policy does not limit any rights available under applicable consumer protection laws.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact CleanIndia promptly through our Contact Us page.

Provide your order number, a description of the issue, and photographs where possible.

We will review the issue and provide an appropriate resolution in accordance with applicable law and the circumstances of your order.

8. Contact Us

For return or refund assistance, please visit the Contact Us page on our website and submit your request with your order details.

CleanIndia – Customer Support